Terms & Conditions

These terms and conditions apply to the use of and orders placed on the www.flyingmonkdesign.com website. By placing an order with Flying Monk Design, you will be deemed to have read, understood, and agreed to these terms and conditions.


Privacy & Cookie Policy: You can find this here.


Orders

Orders can be processed directly though this website. Flying Monk Design processes card payments securely via a third-party payment system called PayPal. All transactions are processed using a secure server. Flying Monk Design does not hold any customer card details and we will never pass your details on to anyone. All products are offered subject to availability at time of ordering. However, should a supply of one or more materials be unavailable there may be short delays in delivery and we will notify you immediately. If we cannot supply the product ordered, we will contact you to discuss any suitable alternatives.


Returns

Flying Monk Design are happy to exchange or refund faulty full priced items returned to us in original condition and packaging, unused and with tags attached within 14 days. Please email or phone us before sending any item back so we know to expect it. Return postage is the responsibility of the customer. We strongly recommend you return any items via a recordable method as we cannot be held responsible for any return items that go missing. Please return items to Flying Monk Design, Unit 9 Malmesbury Business Park, Beuttell Way, Malmesbury, Wiltshire SN16 9JU.


Delivery

Our products are made to order and can take approximately 7 to 10 days to be ready for despatch. Delivery time is typically 1-2 days from despatch. Please ask if there are special circumstances or if faster delivery is needed. If a mobile number or email address is provided for the purposes of delivery our courier, DPD Local, will message your approximate delivery time. Delivery is within the normal working hours of 8am – 6pm, Monday to Friday. It is the customer’s responsibility to ensure the goods can be received within these timescales. Please note, we do not despatch at weekends or public holidays and are unable to deliver to PO Boxes. Delivery charges vary according to the goods ordered. We reserve the right to invoice for additional shipping for selected addresses (for example Highlands and Islands). Please note that some items may incur surcharges due to size or weight. Flying Monk Design will have no liability to you for any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contractor transport or network access, flood, fire, explosion, or accident. Flying Monk Design cannot be held responsible for non-delivery if the recipient is unavailable at the attempted time of delivery, or if the supplied delivery address is incorrect. If the supplied address is incorrect and the item does not arrive, Flying Monk Design is not obliged to offer a refund or replacement. If the goods are returned to Flying Monk Design due to an incorrect delivery address, then we reserve the right to make an additional shipping charge should the customer wish to re-ship the order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


Every care is taken to ensure that descriptions, colours, and measurements are accurate, however slight variations may occur. We make every effort to ensure colours appear as realistic as possible but, due to the constraints of digital reproduction on different computer screens, we cannot guarantee exact colour depiction. It is your responsibility to ensure that the products supplied are suitable for the surface you are fitting to. We advise not to drill further fixing holes in the acrylic trellis as this may damage the acrylic and will void Flying Monk Design’s liability to replace. Prices shown on our website are full price inclusive of VAT unless otherwise detailed. Flying Monk Design reserves the right to change details when necessary. We reserve the right to amend prices in the event of a change in VAT. We reserve the right to cancel orders where an error in the description or price is brought to our attention.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.


Company Details

Registered Name: Flying Monk Design is a division of S&K Digital Ltd
Registered address: Unit 9 Malmesbury Business Park, Beuttell Way, Malmesbury, Wiltshire SN16 9JU
Registered Number: 4146061
VAT Number: 771 5728 08
Telephone: 01666 829228
Email: [email protected]